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FREQUENTLY ASKED QUESTIONS

RETURN

POLICY

What is your return policy?

Merchandise may be returned for a refund (less shipping costs) within 30 days from the original purchase date. All merchandise must be unused, in original packaging, with tags attached and in brand new, resellable condition.

 

Return shipping and handling fees are the customer's responsibility. All purchases can also be returned in person. Please email Cradled at cradledwellness@gmail.com prior to shipping the return back to us. Please include "RETURN REQUEST" in the subject line.

GIFT

CARDS

Do you sell gift cards?

Yes! Cradled gift cards can be purchased in denominations of 25$ and are fully redeemable in-store and online. Gift cards purchased over the phone or online can be shipped anywhere in Canada – free of charge.

E-gift cards are also available! These products are digital and will be sent via email to the purchaser, who may choose to print off or email the gift card to the recipient. E-gift cards can be used online and in-store!  The recipient can only choose one method redemption at this time.

Can I use my gift card in your online shop?

Yes, both physical and E-gift cards can now be used in our online shop! Just use the unique code given on the gift card or email received,

LOYALTY 

PROGRAM

How does the Cradled Loyalty Rewards program work?

Cradled rewards its cus­tomers by offer­ing one point for every dol­lar spent and an extra 20 points for signing up on our website*. When you have accu­mu­lated enough points, you will receive your choice of reward.

150 points= 10% off your entire purchase

or

200 points= $10.00 off your entire purchase

Enrol­ment is FREE and only takes a few min­utes! Join today at Cradled and start col­lect­ing points today!

SHIPPING

How do I know if my order has been shipped?

Once your order has been processed and packaged, you will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments, you will receive tracking numbers for each portion of your order. 


Standard shipping costs are $15.00. Shipping offer excludes but not limited to oversized items such as; bathtubs, diaper pails,  and all large furniture items. These items will be noted on the product description pages.

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