FREQUENTLY ASKED QUESTIONS
What is your return policy?
Merchandise may be returned for a refund (less shipping costs) within 30 days from the original purchase date. All merchandise must be unused, in original packaging, with tags attached and in brand new, resellable condition.
Return shipping and handling fees are the customer's responsibility. All purchases can also be returned in person. Please email Cradled at firstname.lastname@example.org prior to shipping the return back to us. Please include "RETURN REQUEST" in the subject line.
Do you sell gift cards?
Yes! Cradled gift cards can be purchased in denominations of 25$ and are fully redeemable in-store and online. Gift cards purchased over the phone or online can be shipped anywhere in Canada – free of charge.
E-gift cards are also available! These products are digital and will be sent via email to the purchaser, who may choose to print off or email the gift card to the recipient. E-gift cards can be used online and in-store! The recipient can only choose one method redemption at this time.
Can I use my gift card in your online shop?
Yes, both physical and E-gift cards can now be used in our online shop! Just use the unique code given on the gift card or email received,
How does the Cradled Loyalty Rewards program work?
Cradled rewards its customers by offering one point for every dollar spent and an extra 20 points for signing up on our website*. When you have accumulated enough points, you will receive your choice of reward.
150 points= 10% off your entire purchase
200 points= $10.00 off your entire purchase
Enrolment is FREE and only takes a few minutes! Join today at Cradled and start collecting points today!